Susan Crowley

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Susan Crowley
Managing Director,
Internal Business Administration

As managing director of internal business administration, Susan Crowley is responsible for many oversight functions and responsibilities. Examples include Business Performance Management, Continuous Improvement / Transformation Initiatives, Business Continuity, and a host of corporate projects.

Effective Leadership
Prior to joining Advantasure, Susan held various leadership roles at Blue Cross Blue Shield of Michigan. She most recently managed the data and innovative solutions team for the company’s Center of Excellence. In that role, Susan and her team led efforts to solidify the acquisition and management of more than 300 data sources. Susan and her team also acquired new data to strengthen the delivery of risk adjustment and quality support functions.

In 2016, a year of significant change for the business, Susan led several Center of Excellence teams, including risk adjustment analytics, regulatory and HEDIS.

Solid Foundation
Susan began her tenure with BCBSM following high school and held numerous positions in a variety of business areas – from membership and billing to claims – before pursuing a bachelor’s degree in business. She has a long history of reducing risk and cost by leveraging her deep knowledge of the business, and regularly draws on her extensive experience in operations and customer service.

Cheaper by the Dozen
Growing up with 12 brothers and sisters, there was little focus on individuals in Susan’s home.

“My dad always told us, ‘don’t tell me what you’ve done, show me what you can do,'” she said. “My family was a big team. Watching each of my siblings find success helped me stay focused and build a solid work ethic. It also taught me to value the people around me, which is why I have such a deep appreciation for my talented coworkers today.”

Susan earned a bachelor’s degree in business from Michigan State University.

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