Advantasure’s customer service modules integrate with our administrative solutions to provide add-on functionality.
Advantasure’s call center solution integrates with other Advantasure modules to provide customer service representatives with the tools and information they need to address virtually any issue for any health plan constituent. With configurable user roles and workflow, the solution improves key operational measures and drives quality service that enhances relationships with members, providers and employer groups.
Robust technology is designed for addressing, tracking, and managing member, provider and employer group interactions in the call center environment quickly and efficiently. The solution enables you to reply rapidly to customers by automatically routing them according to user-defined categories and subcategories—all configurable for your business.
Easily configure the system without changing any code as market demands and business needs evolve.
In the spring of 2018, Tessellate integrated with a sister company to form a stronger, more competitive organization, with the ability to leverage complimentary products and services and deep industry expertise. Recently, the company unveiled its new brand, Advantasure, with the tagline: Fueling Accelerated Performance.
The new name and tagline accurately reflect the company’s unique suite of technology products and business process services that improve the performance of health plans and provider organizations in the delivery of government healthcare programs.